Are IT Support Services or Internal IT Staff the Best Option for Businesses in Wake Forest?

Technology is a non-negotiable, inescapable part of today’s business environment. So whether a business uses outsourced IT support services, or an internal IT staff member or team, it is vital for businesses to have the support they need to ensure that the correct IT system for their business is implemented, that it is proactively managed, and that it provides security and continued uptime.

A slow network, unforeseen outages, or security issues can have a serious, negative impact on the productivity of a business and their ability to service customers effectively. In turn, this has an impact on the company’s bottom line.

Since technology forms an integral, expensive part of most companies, it’s important to make an informed decision when choosing managed IT services or to keep them inhouse.

What to Expect with Internally Managed IT

For most businesses, this will mean having a single go-to person for any tech or IT-related issues. They’ll address any issues that come up, but may not be proactively working towards developing robust systems that will ensure that the business is secure and will continue to function optimally into the future.

In addition, it is likely that highly qualified IT professionals may have their time tied up with small IT fixes and user-issues, preventing them from making the bigger changes that are needed. They’re likely to be intimately familiar with the systems that the business uses, but that may keep them from viewing the technology solutions objectively, causing the business to fall behind as newer, more efficient technologies become available. 

Another cause for concern is the cost of an internal IT department. An experienced IT professional will come with a high price tag, often upwards of $60,000 per year. This is a large expense to incur, and it may not be the only costs that the IT department incurs if they are not able to handle all the IT issues resulting in outsourcing in some cases. Factor in continued training and the cost of replacing them if they resign (which is a real risk with IT professionals being in such high demand) and the expenses begin to mount up quickly. And all this is without taking into account the IT equipment and software that they will need to do their job properly.

How IT Support Services Differ

With IT support services, the costs are predictable. The company can choose the services that they need for a fixed monthly fee. This saves money on software, unexpected overhead expenses and staff turnover.  It also frees up company employees to focus on meeting business goals rather than sorting out their own internal IT-related issues. 

The business will also benefit from access to the latest technology at no extra cost. As objective IT service providers, they will source and utilize the best brands to ensure that their customers have a bespoke solution that is a good match for their needs. These solutions will be selected to cover all aspects of the business from cloud-based backups, remote monitoring and management and, importantly, the latest network security protocols. This research and implementation would otherwise need to be done by the business owner or a hired internal staff member.

With outsourced IT services, the business has access to industry veterans and a larger team so that IT issues can always be handled efficiently as there are back-up professionals in place, rather than relying on a single in-house person. The training and certifications are also handled by the managed IT company, rather than being another unexpected expense that the company needs to incur.

Ultimately, the best choice will depend on the needs of the business. Computer support and services professionals, Mobile Computer Solutions in Wake Forest, NC specializes in helping businesses make the move from managing IT internally, to an externally managed solution offering hand-on support, and round the clock monitoring. 

The following information was first seen on Are IT Support Services or Internal IT Staff the Best Option for Businesses in Wake Forest? and is republished from Mobile Computer Services, Inc. Find more on: https://ncmobilecomputerservices.com

The 4 Top Benefits of Outsourcing to a Managed IT Services Provider for Businesses in Wake Forest

One of the top reasons that a small to medium-sized business choose to outsource their IT requirements to a managed IT services provider in Wake Forest NC is to reduce the stress of trying to keep up with the technological advances and security requirements of running a business. Balancing hardware, software and increasingly complex networks can be difficult to maintain inhouse, but they are vital to the continued, ongoing operations of the business.

The staff members need to be able to send and receive emails. They need to be able to reliably backup up their work and they need access to the latest technology to stay ahead of competitors. And then on top of this, businesses still need to take into account the need for robust security, anti-virus protection, server monitoring and more.

When the scope of the requirements is taken into account, it
seems less feasible that a small business can successfully and efficiently run
its own IT department. Especially if one considers the investment in IT talent
and constant training that is needed, as well as the infrastructure, money and
time that staying up to date with technology entails.

These are the top reasons that outsourcing an IT department to
an experienced provider is going to benefit a company:

1. Free Up Resources

The core competencies of a business are the most important areas to focus on. By outsourcing a vital yet non-core function such as IT to a company offering managed services, it is easier to put resources into the areas that will help the business to grow and become more successful.

2. Control (& Often Reduce) Costs

Managed IT support services work on a set monthly fee. This
allows the business to forecast expenditures as they do not fluctuate. The
costs of running an in-house IT department therefore, far outweigh the costs of
outsourcing, taking into account economies of scale and the efficiencies that
come with expertise in a specific area of business.

Additionally, while working with an IT service provider such as Mobile Computer Services in Wake Forest, it is possible to rent hardware including laptops, desktops, and servers (referred to as Hardware as a Service - HaaS) which allows the business to control and predict hardware expenditure.

3. Stay Up-to-Date with Access to the Latest Technology and Expertise

Certified, experienced managed IT companies bring their industry-leading expertise to a business so that the business has access to the latest technologies, as well as fresh insights on the best ways to make technology work for the business. The staff at a managed IT company is constantly upskilling and training to ensure that they’re comfortable with the newest software and hardware as it enters the market. For example, they have an approach to migration from Windows Server 2008.

4. Get 24/7 Constant Proactive Monitoring and Management

To ensure that a business is continually secured against new threats requires 24/7 monitoring. For companies that manage their IT in-house, the costs can quickly escalate if employees need to be available every hour of the day, throughout the year. A managed IT solution will ensure that those systems are constantly monitored, can foresee serious issues before they occur, and can minimize downtime in the event of a cyberattack.

Mobile Computer Services is a managed IT service provider in Wake Forest, NC, offering a range of IT support services to businesses. In an increasingly competitive technological environment, they offer 27/7 proactive monitoring and management of a company’s IT infrastructure and comprehensive care for network and systems. All support is provided by certified professionals with many years of experience in providing IT support services. Whether you’re looking for IT consulting, IT security, or business continuity planning, they’re available to assist.

The next info was first seen on The 4 Top Benefits of Outsourcing to a Managed IT Services Provider for Businesses in Wake Forest and is republished from Mobile Computer Services, Inc. Read more on: https://ncmobilecomputerservices.com

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